Shipping policy

Thank you for shopping at Nurva Botanicals! We are committed to delivering your favorite herbal hair care products to your doorstep safely, quickly, and efficiently.

Please read our shipping guidelines below to understand how we process and ship your orders.

1. Shipping Rates & Delivery Timeframes

We are proud to offer Free Shipping on all orders. There are no hidden fees or minimum purchase requirements.

Region Processing Time Estimated Delivery Time Shipping Cost
Main Cities 1–2 Business Days 2–4 Business Days FREE
Regional / Rural Areas 1–2 Business Days 3–6 Business Days FREE

Note: "Processing Time" includes verifying your order, packing the items safely, and handing them over to our courier partner. We do not ship or deliver on Sundays or public holidays.

2. Cash on Delivery (COD) Guidelines

To make your shopping experience seamless, we offer Cash on Delivery (COD).

  • Order Confirmation: For COD orders, our customer support team may reach out to you via SMS, WhatsApp, or phone call to confirm your delivery address before dispatching the order. Unconfirmed orders may experience shipping delays.

  • Payment: Please ensure you have the exact cash amount ready when the courier rider arrives, as riders often carry limited change.

3. Order Tracking

Once your order has been handed over to our delivery partner, you will receive a shipping confirmation email or SMS containing your Tracking Number and a link to trace your package in real-time.

If you do not receive tracking details within 48 hours of placing your order, please reach out to us at nurvabotanicals@gmail.com.

4. Delivery Attempts & Unclaimed Shipments

Our delivery partners will typically attempt to deliver your package up to 2–3 times.

  • If you are unavailable to receive the package, the rider will call you to coordinate a convenient time.

  • If a COD shipment is repeatedly rejected or goes unclaimed without a valid reason, we reserve the right to restrict the Cash on Delivery payment option for your account on future orders.

5. Damaged, Lost, or Wrong Items

We take great care in packaging our herbal formulas to prevent leaks or damage during transit. However, if your package arrives damaged, leaked, or incorrect:

  • Please take a clear photo or video of the packaging and product immediately.

  • Contact us within 24–48 hours of delivery at nurvabotanicals@gmail.com or via our WhatsApp support.

  • We will arrange a swift replacement at absolutely no extra cost to you.

6. Contact Information

If you have any questions regarding your shipment or need to modify your delivery address before dispatch, please contact us immediately:

  • Email: nurvabotanicals@gmail.com