Refund policy
At Nurva Botanicals, we strive to ensure you are completely satisfied with your purchase. Due to the nature of our herbal hair care products, please review the following policy carefully.
Returns & Exchanges We accept returns or exchanges within [e.g., 7-14] days of delivery. To be eligible for a return:
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The product must be in its original, unopened, and unused condition.
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The safety seal must be intact and untampered with.
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You must provide proof of purchase (order number).
Damaged or Defective Items If you receive a damaged or defective product, please contact us at [Insert Email/WhatsApp] within 24–48 hours of receiving your package. Please include:
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Your order number.
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A clear photograph or video showing the damage/defect. We will arrange for a replacement or a refund once the issue is verified.
Non-Returnable Items For hygiene and safety reasons, we cannot accept returns on products where the seal has been broken or the packaging has been opened, unless the product is proven to be defective.
Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within [e.g., 5-10] business days.
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Note: Original shipping fees are non-refundable.
How to Start a Return To initiate a return, please email us at [nurvabotanicals@gmail.com] or contact our customer support via [WhatsApp Number]